Bukit Merah Family Store is open! Visit Us from Monday-Saturday 9am - 6pm
Bukit Merah Family Store is open! Visit Us from Monday-Saturday 9am - 6pm
Bukit Merah Family Store is open! Visit Us from Monday-Saturday 9am - 6pm
Bukit Merah Family Store is open! Visit Us from Monday-Saturday 9am - 6pm

        FAQ

        Our most commonly received questions are answered here.

        Thrift with us

        • Where are Re:Nue stores located?

          Re:Nue is conveniently located across Singapore. Browse our locations and storefronts at Our stores.

        • What is the price range of items sold at Re:Nue stores?

          Our prices start from $1 onwards.

        • How often does Re:Nue refresh the items sold in your stores?

          All of our stores received sorted and packed items from our warehouse almost daily. We endeavor to refresh the items daily. Unsold items will then be returned to our warehouse for repacking for wholesale trading.

        • There is a defect on the item I purchased. Can i return it or get a refund?

          Items sold at Re:Nue stores are in As-Is basis. Kindly check and test the items accordingly before purchasing.

        • What is “Friends of Re:Nue”?

          “Friends of Re:Nue” is a free membership program in our stores. Find out more about our program benefits at our Community page.

        Donate

        • How do I donate to Re:Nue?

          To donate small items, you can deposit them directly at our donation booths.

          To donate bulky items or furniture, a donation appointment will be required. Our staff will perform a check on the general condition of our items to ensure that they are suitable to be retailed.

        • What can we donate, and what can we not donate?

          As a general guideline, only donate items that are in good enough condition for you to use or wear them again yourself. Please do not donate anything that is broken, damaged, ripped, stained, faded, cracked or in any way faulty.

          For a full list of items that we accept and do not accept, please visit our Accepted items page.

        • Where are donation booths located?

          Re:Nue has booths located across Singapore. Browse our donation booths locations.

        • How often are donation booths cleared?

          Most of our donation booths are cleared on a daily basis.

          If you notice a case of overspill at one of our booths, kindly inform us by calling 6288 5438 or texting via WhatsApp to 8520 5343.

        • Can I use a courier service to deliver my donated items to your donation booths?

          Yes, we accept items by courier service. Kindly call our hotline at 6288 5438 or text us via WhatsApp at 8520 5343 prior to arranging courier service, so that our team can expect your delivery.

        • Do you do refurbishment or repair works on donated items?

          As we do not have mending stations, we are unable to perform repairs and refurbishments. Therefore, we do not accept faulty or broken items.

        • How do donated goods benefit the community?

          Your donated goods go to our beneficiaries. From families who are in the greatest need, to the children and youth residents who require new bedding for a restful night’s sleep, to our migrant workers who need basic essentials such as clothing items, these are people who are on the receiving end of your generosity. Re:Nue acts as the intermediary/platform for the public to do good.

          For even greater flexibility, we mark some goods for re-sale back to the community to realise their value. The funds we raise then contribute to social initiatives and programmes for children and youth, the elderly, our migrant workers, and ex-offenders.

        • What happens to the donated items that do not pass the criteria to be sold at your stores?

          A portion of our donations are set aside for beneficiaries and humanitarian aid. Items that do not pass the criteria to be sold at stores will be packed for wholesale trading.

        • What are the charges involved for donation pick up/collection services?

          We offer donation pick up/collection services with a nominal fee. Collection of bulky items and furniture require an $80 transportation service charge.

          Kindly call our hotline at 6288 5438 or text us via WhatsApp at 8520 5343 for further details.

        • Do you accept cash donations?

          Re:Nue is only able to accept donations in-kind. We do not take cash donations.

          To make cash donations, please head over to The Salvation Army Headquarters website or email donations@smm.salvationarmy.org.

        Get involved

        • Can corporations collaborate with Re:Nue?

          Re:Nue frequently partners with corporations and organisations to give back to the community. Find out more at our Partnerships page, or drop an email to syafiqah@smm.salvationarmy.org to enquire about potential collaborations.

        • What are the volunteering opportunities available at Re:Nue?

          There are two types of volunteering roles available at Re:Nue at the moment. Visit our Volunteers page to sign up or get more information.

        • Is there a maximum capacity for group volunteering?

          Due to space constraints, we do have maximum capacities for group volunteering based on location.

          For sorting and packing of donated goods at Defu, we can host up to 30 pax at a time.
          For retail roles at Upper Bukit Timah Road, we can host 10 pax at a time.

        • What is the minimum age to volunteer?

          The minimum age to volunteer with Re:Nue is 16 years old.

        About Re:Nue

        • Who is Re:Nue?

          Re:Nue is the social enterprise arm of The Salvation Army (TSA) that was set-up in Singapore in 1985.

          We are focused on sustainability with a strong mission to give back to the community through our beneficiaries. By re-using, recycling and selling the donations in-kind that we generously received from both the public and corporations, we generate income that provides holistic care to the community and our beneficiaries.

          Learn more about Re:Nue.

        • Who is The Salvation Army?

          The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible, its ministry is motivated by the love of God, and its mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination.

          Operating as a charity in Singapore since 1935, The Salvation Army has helped a wide range of individuals and families in society each year. Beneficiaries range from vulnerable children and youth, to frail elderly, isolated migrant workers, ex-offenders, and struggling families and individuals.

          Read more about The Salvation Army.